Customer Care Representative with French and Italian

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Angajator: Wipro Digital Operations and Platforms
Domeniu:
  • Customer support - Client service
  • Farmacie - Medicina
  • Tip job: full-time
    Nivel job: 1 - 5 ani experienta
    Orase:
  • BUCURESTI
  • Actualizat la: 16.06.2019
    Remote work: On-site
    Scurta descriere a companiei

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.

    Cerinte

    - Fluency in French, Italian and English
    - Diploma / Degree holder or pursuing Bachelor Degree Courses
    - At least 6 months of experience in Customer Care/ Support Service/Translations/Customer Assistance
    - Good communication skills (both written and verbal)
    - Computer literacy (MS Office, Internet, ticketing systems)
    - Customer service oriented
    - Effective at problem solving (customer centricity skills);
    - Previous experience with medical devices would represent an advantage;

    Responsabilitati

    This role consists in assisting customers, sales representatives and clients' employees for a global pharmaceutical and medical device company.

    Main responsibilities:
    - Acting as first point of contact for customer service via email and phone
    - Registering verbal or written requests received from end users and / or claims as per the procedures and agreed deadlines;
    - Introducing the requests in customer's systems or internal applications.
    - Answering to technical questions related to medical equipments
    - Completing the requests regarding the products replacements as per the client needs
    - Processing specific reports regarding the day-to-day activity
    - Participating actively with process improvement ideas


    Alte informatii

    • Benefits:

    - Opportunity to work in a fast growing company and in a multinational environment
    - Opportunity to grow in the organization and build a successful career path
    - Relocation assistance
    - Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
    - Personal and professional development through a variety of training programs (hard/soft skills);

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