Business Process Coordinator - Billing Operations EMEA

Employer: Goodyear Dunlop Tires Operations
Domain:
  • Acquisitions - Logistics - Supplies
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 13.12.2018
    Short company description

    Founded in 1898, The Goodyear Tire & Rubber Company manufactures its products in 48 facilities in 21 countries, and has one of the most recognizable brand names in the world. Its global headquarters is in Akron, Ohio, USA.

    In Romania, Goodyear Dunlop is present since 1999 and it is represented by two different legal entities, Goodyear Dunlop Tires (Sales Office) and Goodyear Dunlop Tires Operations.

    Goodyear Dunlop Tires Operations Romania is the Global Business Services Center of Goodyear Dunlop EMEA. The GBS Center in Bucharest started back in July 2011. The core mission of the Center has always been to provide internal customer satisfaction with the shared responsibility of delivery - Driving performance as ONE TEAM.

    Requirements

    5 years of overall work experience, of which 2-3 years as a Process Coordinator;
    Work experience in Billing & Systems Operations, Customer Administration or Customer Service area (desired);
    Profound Project management and training skills;
    Profound IT skills especially in SAP R/3 (SD-Modul) and Microsoft Office;
    Additional knowledge in any other Pricing- or CRM-System would be an advantage;
    Ability to perform in an international team and work cross-functional;
    Being independent and fulfil requirements within scope and on schedule;
    Communicate and behave professional both verbal and non-verbal in the appropriate environment;
    Fluent in English;

    Responsibilities

    Standardization and alignment of billing related processes for all European markets;
    Build expert knowledge of the involved systems and processes;
    Investigates the discrepancies and possible issues, analyses and distributes the solution in accordance with the request and the standard operation procedures;
    Identifies process improvement opportunities and comes up with initiatives;
    Maintain a close working relationship within Supply Chain, Pricing department and regional Process & Systems team;
    Provide trainings and actively sustains the new joiners in terms of process and system learning and understanding;
    Communicate and align with the Team Leaders and the Manager in terms of the analyses she/ he performs;
    Solution Identification and implementation across all markets of a Billing Operations ticketing and claim tool which will enable us to keep track of all incoming requests and which will also be a base of metrics calculation;