Customer Support with French

With over 25 years of experience on the Romanian HR market, PROHUMAN APT (former APT Resources & Services) is the one of the biggest players in the industry, a force concentration evenly deployed across different specialties. Having approximate 4000 employees (mostly higher educated) in BPO and temporary work assignments, as of 2021, PROHUMAN APT ranks in the Top 3 HR providers in Romania.

The Customer Support with French will be part of the support team for a fashion-retailer and you will be in charge of ensuring resolution for all consumer queries and processing all transactions received from the customer.

Requirements:
-Very good communication skills
-Computer skills
-Good English & French language skills, written, reading and spoken

Responsibilities:
-Supporting end consumers via Phone and e-mails
-Following up on consumers e-mails
-Addressing all written/verbal requests and complaints received from the consumers and escalating if necessary
-Follow up of the Customer's processes & procedures
-Ensuring the return orders are processed
-Process improvements

Benefits:
-Competitive salary
-Opportunity of personal development in a multinational working environment
-Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs
-Personal and professional development through a variety of training programs (hard/soft skills)