EMEA Sales Support Analyst
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At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.
Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.
3-4 years of experience in a Business Analyst role or similar, preferably in a large competitive MNC
Commercially aware and enjoy interacting with cross functional teams across an organization;
A strong business mindset is key, with a ‘run to the fire’ attitude; driving an action-oriented culture: you deliver on your promises,
Intellectual curiosity, humility, accountability and positive approach,
Requires the ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
Experience administering and maintaining sales tools, systems and online resources
Ability to apply analytical, statistics and problem solving skills.
Understanding of business and sales processes and practices
Mastery in English and local language
Ability to effectively communicate plans, proposals, and results and negotiate options
Microsoft Office Suite, with advanced Excel experience.
The ideal candidate will be analytically minded; a problem solver; focused, organised & driven; self-starter; have strong communication skills; passion & pride in their work; flexibility to adjust to requirements and ability to operate in a dynamic and fast changing environment
The Aruba EMEA Mid-Market Sales Support Analyst is a key role within the Aruba EMEA Strategy, Planning and Operations team, providing insightful, reliable business analytics and support to a fast moving, high growth business. A positive “can do” attitude and a pro-active approach is key to success in this role as well as the ability to build relationships and interact with multiple stakeholders including the Aruba EMEA Management team.
The remit of the role is broad, often with changing priorities, requiring a good level of business acumen and problem solving skills to be able to partner effectively with the business leaders and drive for Operational excellence.
This role will report directly to the Aruba EMEA Strategy, Planning and Operations Director.
Essential Duties and Responsibilities (including but not limited to):
Subject matter expert and administers licences, makes configuration updates & maintains key sales tools used by the Inside Sales team: i.e. RingDNA, Level11, Clari, Zoominfo, LinkedIn Sales Navigator etc
Supports ISR’s on Quote2Cash processes and issues i.e. SANDY, Eclipse
Facilitates the MM Sales Forecasting process and tracking including transition to Clari
Supports Territory ATAM /Campaign Workbook preparation through account list selection, implementation and tracking
Works with key stakeholders (CRM/PRM) to implement specified changes to data, content and systems to improve data quality, operational efficiency and effectiveness of the team;
Supports MM Sales Manager tracking of KPI’s i.e. Average Deal Size, Win Loss analysis, New Logos etc.
Supports annual readiness process, quota deployment and sales letter generation.
Works with SCO on any sales compensation processes and issues i.e. Opportunity based pay tracking, audit and SCO data feed.
Active engagement, resolution and communication of Sales Operations issues to manager and stakeholders
Provision of high quality, on time business analytics (reporting and insights) to the Aruba EMEA Management team, both regular reports and ad-hoc analysis.
Support continuous improvement of Salesforce.com data quality working closely with Geo based teams.
Act as a business partner for EMEA Sales Geographies, supporting the EMEA Leadership team & EMEA Field Sales.
Responsible for ensuring the effective implementation of sales processes, identifying and leveraging best practice in support of delivering the sales strategy.
Develop and nurture a culture of continuous improvement, teamwork (across entire Aruba family) and knowledge sharing across all relevant teams and functions.
Identify and build relationships with key players in each function both internal & external to EMEA Aruba
Develop and maintain an understanding of the applicable HPE business processes for Aruba EMEA SPO
Maintain strong linkage with the Aruba Finance team to ensure continuity and avoid duplication
Liaise and engage with HPE Aruba Channel Operations to ensure processes work in unison and to assist in implementation of any new requirements as we develop the operations
Become the sales interface into various other functions depending on the request at hand.
Supports projects requiring sales systems configuration, implementation and communication