Supervisor Sales Management

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Employer: Hewlett Packard Enterprise
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 14.11.2018
    Short company description

    At Hewlett Packard Enterprise, our ideas propel our world faster. We’re an industry-leading technology company. And we’re accelerating everything we do. With the industry’s most comprehensive portfolio, our technology and services help transform our customers around the world to become more efficient, more productive and more secure. They enable our customers to go further. And our employees to develop, learn and advance their careers. Ready to change the world? No one’s doing it faster.
    Mission: We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives.

    Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed.

    Requirements

    Education and Experience Required:

    First level university degree or equivalent experience.
    Typically 4+ years of experience in customer service.
    Typically 1+ years of supervisory experience.

    Knowledge and Skills:

    Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
    Extensive knowledge of internal processes and policies.
    Excellent understanding of local legal compliance issues.
    Excellent problem-solving and analytical skills.
    Excellent teamwork skills.
    Solid project management skills.
    Solid mentoring and coaching skills.
    Basic knowledge of operating systems software (e.g., Microsoft Office).

    Responsibilities

    Responsibilities:

    Supervises moderately-sized teams and manages significant day-to-day tactical duties.
    Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.

    Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns) and refining current processes.
    Partners with other departments and support groups (e.g., field sales, credit and collections) to resolve escalated order management issues for all product lines using specialized subject matter knowledge.

    Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director levels (e.g., holds periodic calls with customers to maintain relationship).
    Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of the highest complexity.

    Other info

    This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes. This may include at the non-exempt level, capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes. Ensures that both transactional and aggregated data are timely, accurate, organized and accessible. At the exempt level, develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment. Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements. Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle. Provides knowledge expertise to the company's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making.