Supervisor Sales Management

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Education and Experience Required:

First level university degree or equivalent experience.
Typically 4+ years of experience in customer service.
Typically 1+ years of supervisory experience.

Knowledge and Skills:

Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
Extensive knowledge of internal processes and policies.
Excellent understanding of local legal compliance issues.
Excellent problem-solving and analytical skills.
Excellent teamwork skills.
Solid project management skills.
Solid mentoring and coaching skills.
Basic knowledge of operating systems software (e.g., Microsoft Office).

Responsibilities:

Supervises moderately-sized teams and manages significant day-to-day tactical duties.
Responsible for hiring, setting and monitoring of annual performance plans, coaching, and development; ensures that the proper tools are in place to support the team and the processes.

Manages order management process by supporting the day-to-day tactical actions (i.e., processing of orders, credits and returns) and refining current processes.
Partners with other departments and support groups (e.g., field sales, credit and collections) to resolve escalated order management issues for all product lines using specialized subject matter knowledge.

Engages with all internal and external stakeholders, communicating clearly and succinctly with external customers at the peer and higher levels, up to director levels (e.g., holds periodic calls with customers to maintain relationship).
Resolves escalated customer issues (e.g., distribution, pricing) and internal issues (e.g., product builds) of the highest complexity.

This family generally performs back-office functions and is typically a non-customer facing role responsible for performing general and specific tasks related to the effective execution and support of the end to end sales cycle processes. This may include at the non-exempt level, capture, entry and organization of customer information, updating sales opportunity data, maintaining records and documentation, researching information, compiling data for reports, assisting with analysis, and coordinating work via pre-defined processes. Ensures that both transactional and aggregated data are timely, accurate, organized and accessible. At the exempt level, develops specific and ad-hoc reports to track key performance indicators, sales productivity, and /or business goal attainment. Ensures recorded transactions and customer information is appropriately secure and that data retrieval and reporting capabilities meet the needs of internal sales, operational support, delivery and audit teams and in accordance with local legal compliance and company policy requirements. Interfaces with internal stakeholders, partners and end customers to communicate status or resolve issues arising during or after the sales cycle. Provides knowledge expertise to the company's operations community to optimize, simplify, and standardize the use of customer and sales data for decision making.