Senior Support Engineer with French

Employer: Valoris Center
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.11.2018
    Short company description

    Activam de mai bine de 10 ani in domeniul serviciilor de Business Process Outsourcing, avand 2 sedii in Bucuresti si Valcea.
    Gestionam proiecte in 7 limbi de circulatie internationala pentru companii de top ce activeaza in diferite industrii (pharma, retail, telecomunicatii, banking, IT, auto, etc.)

    Requirements

    Requirements:

    - Experience with MS Office Suites and Microsoft Windows operating systems
    - Experience with macOS, Android and iOS is also preferred, but not required
    - Experience with networks and router
    - Experience with new technology (IoT)
    - Knowledge of PC hardware and peripherals
    - Knowledge of malware removal tools / antivirus programs
    - Experience in advanced PC setup, network, repair--including setup, software/hardware installation, data backup, diagnosis and troubleshooting
    - Experience with customer contact and strong customer service skills
    - Strong interpersonal skills and the ability to work well under pressure.
    - Strong written and verbal communication skills, ability to multi-task,) and ability to communicate and express technical issues in technical terminology.

    Responsibilities

    Responsabilities:

    - Identify, diagnose, and correct problems in a timely manner with minimal supervision.
    - Identify, respond to, and resolve end user and computer problems in a Windows, macOS or Linux environment, including problem determination and resolution, reconfiguration of software and the application of patches and workarounds.
    - Acquire complete information in order to escalate complex issues to the upper tiers;
    - Install, maintain, analyze, troubleshoot, and repair operating systems and computer peripherals. These include, but are not limited to, problems with desktops, notebooks, printers and mobile devices.
    - Handle Helpdesk tickets and work flow, providing timely updates to both clients and tickets on a routine basis.
    - Determine users’ technical needs and provide them with appropriate solutions.