Lead Technical Support with English - HBT

Employer: Honeywell
Domain:
  • Customer Support - Client Service
  • Engineering
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 17.10.2018
    Short company description

    Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

    Requirements

    - Some experience in the field
    - Bachelor degree in Management, Computer Science or a technology related discipline
    - Experience in the industry is preferred
    - Excellent interpersonal and verbal & written communication skills
    - Strong continuous improvement mindset, strong leadership impact
    - Demonstrated experience with Knowledge Management & Call Center Management
    - Good administration skills

    Responsibilities

    - Provides reliable technical assistance to internal and external customers.
    - Provides professional coverage of Technical Support Help desk.
    - Support focus on accuracy, timely feedback, and customer satisfaction.
    - Drives timely identification, investigation, resolution, root cause analysis and replication of technical issues.
    - Builds internal relationships to expedite complicated cases.
    - Develops broad understanding of customer needs.
    - Supports the knowledge-sharing mindset, methodology, and tools.
    - Helps developing Technical Support processes.
    - Ensure proper documenting and recording of all activity and communication.
    - Is part of a team that is solving complex technical problems for the customer
    - Learns to apply highest standards of customer support
    - Builds business acumen while learning to address customer's technical needs