Customer Service - FMCG

  • Customer support - Client service
  • Tip job: full-time
    Nivel job: 0 - 1 an experienta
  • Actualizat la: 20.09.2018
    Scurta descriere a companiei

    Connections is a technology consulting, solutions and services firm.

    We help our employees to grow, adapt, innovate, and create in a constantly changing technology & business landscape.

    Toogether with our tech-savvy software engineering experts, with a track record of innovation
    and digital business process transformation, we lead our clients through the perfect storm of innovation.


    - Good Excel knowledge;
    - Familiar with PowerPoint and Word functions;
    - Advanced English;
    - Analytical thinking, organised, attention to details;
    - Ability to work with large amount of information;
    - High working speed;
    - Good communication, easily getting adapted to different tasks and environments.


    • Direct answer and follow up on consumer complaints and inquiries in Romania;
    • Coordinate and provide ongoing support to local representatives on CR related issues in Balance of SEE North and Central;
    • On-board and train new CR agents in SEE North and Central markets (except Ro) (CR – Customer Relations);
    • Issue reports on consumer complaints and inquiries for SEE North and Central and keep the CR charts updated;
    • Secure and send products to be sent to consumers;
    • Timely handle all CR complaints;
    • Receive and timely respond to all sponsorship requests;
    • Update regularly the sponsorship request data base;
    • Place all Comms Shopping cards in the system & follow-up on PO creation;
    • Prepare expense reports;
    • Keeping track of the Communications library;
    • Prepare correspondence (received from the Comms) to be sent outside the company.

    Aplicand la acest anunt va exprimati acordul ca datele dvs. sa fie transmise si procesate de catre CONNECTIONS ROMANIA. Consultati Politica de procesare a datelor personale a CONNECTIONS ROMANIA >>