IT Escalation Engineer

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Employer: I.FUTURE
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 02.11.2018
    Short company description

    IFUTURE Romania is a recruitment company part of a multinational organisation Thakral Group from Singapore. We want to be the Solution Partner, positioning as the intermediate between the potential of the labor market and the specialized staff need from our portofolio clients.

    The values which drives our activity are: Passion, Responsibility, Flexibility, Creativity.

    Our goal is to provide high quality recruitment and consultancy services to interested candidates of the romanian labor market, by making them take the right step forward and match goals with individual plans.


    • Experience with Windows Server, 2012 and 2016;
    • Several years of practical experience within IT Service environment;
    • Demonstrated ability in troubleshooting issues with desktops/servers;
    • Expert knowledge within Xen Desktop, Xen Server, Xen App;
    • Understanding of software development methodologies and technologies as well as ITIL concepts & processes;
    • Reliable handling of Citrix Virtualization Technology;
    • Ability to build and maintain relationships at cross section of stakeholders including senior levels;
    • International work experience and ability to understand and work with a complex multi-national organization and global teams;
    • Good interpersonal and collaboration skills as well as ability to jointly work with multiple groupsl
    • Experience in managing projects/tasks in a global environment;
    • Desired - Intermediate German skills.


    • Incident and Problem Control & Tracking;
    • Technical point of contact in case of escalation;
    • IT Performance Management with analytic experience for responsible Services;
    • 24/7 Support (On-Call duty for escalations);
    • End to end monitoring using NexThink.

    Other info

    • Health and Well-being:
    • Kinetotherapy Room and Corporate Massage;
    • Weekly Fruit Day;
    •WorldClass Gym Discounts.
    • Personal and professional development:
    • Complete training curricula available (tailored courses);
    • German Language Courses for any level;
    • All you can read with Bookster!

    Extra Perks:
    • Work from Home Option available;
    • Get a free day on your Birthday or come at work and receive Gift Vouchers/Tickets!
    • Go on Vacation and get a Holiday Bonus!
    • Attractive compensation package:
    • Fixed salary compensation along with rewards & incentives performance-related bonus scheme;
    • Meal and Gift Tickets.