IDS Support Engineer

Employer: Secureworks
  • IT Hardware
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 23.10.2018
    Short company description

    Dell Secureworks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber attacks and the nature of the attack is changing every day.


    • 4-8 years of relevant experience or equivalent combination of education and work experience
    • Strong decision making skills and a team player, technical background in networking and security technologies
    • University education, degree in Computer Science, Information Systems, or Networking and Security
    • Practical knowledge of network and web attacks such as SQL injection, XSS, and other exploits
    • Network troubleshooting skills
    • Strong analytical capabilities problem solving skills, providing solutions in a systematic and clear manner, easily understood and followed by colleagues
    • Excellent communication skills - written and verbal for both internal and external clients

    Desirable Skills:

    • Knowledge in the management of one or more IDS platforms
    • Deep understanding of HTTP and Internet security technologies
    • Demonstrated experience in fostering collaboration, innovation, creativity and teamwork
    • Ability to drive key initiatives with minimal direction, multi-task and work well under pressure


    • Experience and a strong skill set with IDS hardware and software platforms, such as Firepower (snort), Cisco, and TippingPoint, and McAfee
    • Experience with endpoint security products such as Carbon Black Response and Carbon Black Defense, Crowdstrike, and RSA
    • Experience with malware detection (sandboxing) products such as Lastline and FireEye
    • Experience with leading Next-Generation Firewall platforms such as Check Point, ASA, FTD, Fortinet, and PAN are a plus
    • Experience with Cloud services, including support for AWS, Azure, and Microsoft O365 is a plus
    • Thorough understanding of the OSI and TCP/IPS models are required
    • Strong knowledge of application layer security and architecture is desired
    • Experience with Linux, UNIX, Windows operating systems
    • Understanding of network services, exploits, vulnerabilities and attacks
    • Strong networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces
    • Understanding of regular expressions
    • Solid Understanding of Packet Analysis Tools (TCP dump, Wireshark, Ngrep, etc.)
    • Keen ability to diagnose and troubleshoot technical issues, excellent problem solving skills
    • Scripting/programming skills a plus
    • Experience using ticketing and CRM systems
    • Excellent organizational and communication skills are required
    • Excellent interpersonal and client service skills are required
    • Dedication to customer service and passion for learning and security
    • Strong attention to detail with the ability to take direction and execute on tasks assigned
    • Work with 3rd party vendors in resolving escalated client issues
    • Work with other teams in ensuring that assigned platforms meet compliance
    • Work on special projects to ensure service delivery
    • Participate in an on-call rotation to provide off-hours emergency support to the SOC teams
    • Provide training to SOC analysts
    • Continue education on industry standards including obtaining certifications