Resource Coordinator

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Employer: Secureworks
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 29.10.2018
    Short company description

    Dell Secureworks is a global leader in providing intelligence-driven information security solutions. We play an important role, as no organization in the world is immune from cyber attacks and the nature of the attack is changing every day.


    • Must be willing to work 14:00 – 23:00 local time
    • Must possess excellent written and verbal communication skills
    • Must possess strong analytical capabilities and have a desire to learn new things
    • Experience working with complex, sophisticated clients
    • High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities, resourceful and well-organized
    • Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations
    • 4+ years in a consulting/service environment
    • Bachelor’s degree preferred
    • PMP or other project management certification a plus


    • Ensures new projects are defined and structured properly in project tracking systems.
    • Engages clients to confirm scope and schedule expectations, communicates as needed during and after project work to ensure a positive client experience.
    • Identifies and assigns appropriate delivery resources based on scope of work, skill levels, availability, development objectives, and business conditions.
    • Re-structures existing commitments to meet priority objectives – negotiating with clients on schedule as needed.
    • Supports seller requests for availability and status information.
    • Supports or owns maintenance of skills tracking and scheduling business rules.
    • Supports delivery resources and teams in maintenance of project, assignment, and deliverable status.
    • Work with Delivery Managers to maintain internal documentation, escalations, and procedures.
    • Assist Delivery Managers in ensuring all project revenue is recognized at month end, project anticipated revenue for upcoming months.