Resource Coordinator

Secureworks® (NASDAQ: SCWX) is a global cybersecurity leader that protects customer progress with Secureworks® Taegis™, a cloud-native security analytics platform built on 20+ years of real-world threat intelligence and research, improving customers’ ability to detect advanced threats, streamline and collaborate on investigations, and automate the right actions.

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.

• Must be willing to work 14:00 – 23:00 local time
• Must possess excellent written and verbal communication skills
• Must possess strong analytical capabilities and have a desire to learn new things
• Experience working with complex, sophisticated clients
• High energy level, comfortable performing multifaceted projects in conjunction with day-to-day activities, resourceful and well-organized
• Unquestioned integrity and personal ethics; willingness to provide feedback in challenging situations
• 4+ years in a consulting/service environment
• Bachelor’s degree preferred
• PMP or other project management certification a plus

• Ensures new projects are defined and structured properly in project tracking systems.
• Engages clients to confirm scope and schedule expectations, communicates as needed during and after project work to ensure a positive client experience.
• Identifies and assigns appropriate delivery resources based on scope of work, skill levels, availability, development objectives, and business conditions.
• Re-structures existing commitments to meet priority objectives – negotiating with clients on schedule as needed.
• Supports seller requests for availability and status information.
• Supports or owns maintenance of skills tracking and scheduling business rules.
• Supports delivery resources and teams in maintenance of project, assignment, and deliverable status.
• Work with Delivery Managers to maintain internal documentation, escalations, and procedures.
• Assist Delivery Managers in ensuring all project revenue is recognized at month end, project anticipated revenue for upcoming months.