Customer Service Director Assistant

Employer: Orange
Domain:
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 19.07.2018
    Short company description

    Orange este ceea ce suntem si ceea ce facem, în fiecare zi
    În lume sunt peste 123 de milioane de oameni pe care îi despart distanţe, care vorbesc limbi diferite şi au moduri de viaţã diferite.

    Dar toţi au ales acelaşi lucru: sã comunice aşa cum simt, sã priveascã cu deschidere şi optimism spre viitor.

    Pe toţi îi apropie Orange, indiferent dacã trãiesc în Marea Britanie, Franţa, Elveţia, Belgia, Austria, Spania, Olanda, România , Moldova, Polonia, Slovacia, Rusia, Statele Unite ale Americii, China, Coreea, Japonia, India, Vietnam, Botswana, Camerun, Republica Dominicană, Egipt, Nigeria, Guineea Ecuatorială, Guineea Conakri, Guineea Bisau, Coasta de Fildeş, Uganda, Kenia, Republica Central Africană, Madagascar, Mali, Insulele Mauritius, Caraibe, Noua Caledonie, Reunion, Senegal, Vanuatu, India, Vietnam, Iordania, Bahrein.

    Orange este brandul sub care France Telecom furnizeazã servicii de comunicaţii mobile, Internet şi televiziune. Grupul France Telecom este unul dintre liderii mondiali în servicii de telecomunicaţii, cu peste 183 de milioane de clienti pe cinci continente.

    Creativitatea, îndrãzneala, dinamismul, deschiderea, grijă pentru detalii, consecvenţa definesc Orange în tot ce face.
    Orange înseamnã cã vom schimba tiparele şi ne vom dezvolta în continuare pentru a-ţi oferi serviciile de calitate de care ai nevoie, inovaţie şi transparenţã.

    În ceea ce facem, la Orange România, vom contura în fiecare zi mai clar ce înseamnã acest univers şi care sunt beneficiile pe care le aduce.

    Te invitãm sã experimentezi Orange şi avem încredere cã împãrtãsim aceeaşi convingere: viitorul este într-adevãr senin.

    Requirements

    Professional Knowledge
    MS Office
    English language - fluently
    French language is a plus.

    Specific Skills:

    Teamwork
    Results orientation
    Initiative and pro-activity
    Communication skills
    Capacity to progress
    Customer focus
    Rigour
    Planning and organising
    Problem-solving

    Responsibilities

    Job's main responsibilities:

    • Acts as interface between the (sub) department where she/he performs and the other departments of the company
    • Analyzes and solves the requests for access to (sub) department's specific sites
    • Performs various orders/ requests EDP ( e.g. stationery) for the Customer Service Director and direct reports
    • Provides support to the Customer Service Director and Customer Service Director’s direct reports in their regular activities ( e.g. printing documents, preparation for presentations , writing memos, etc)
    • Provides support to the Customer Service Director on other administrative tasks ( e.g. flight reservations, hotel reservations for missions, debts discharge, etc)
    • Writes and/ or translates various documents
    • Creates, organizes and updates the Customer Service Director’s specific database ( e.g. contracts' and dossiers' directory, listing of services' suppliers, etc)
    • Preliminary checks the documents taken in her responsibility - for text accuracy, annexes, signatures, payment terms, etc
    • Ensures the archiving of the managed documents :internal notes, correspondence, dossiers, company's documents, etc.
    • Manages the correspondence
    • Plans and organizes the daily activities: Customer Service Director’s agenda and department's agenda
    • Gets in touch and keeps contact with various third parties : either companies ( e.g. affiliates of Orange Group, external companies like recruitment agencies, training companies, authorities, etc) or individuals and ensures good collaboration and relationships with them

    Reporting

    • Makes reports for internal use Orange or for Orange Group ( including Power Point presentations)
    • Makes reports for third parties ( e.g. auditors, authorities, etc)
    • Prepares documentation required by third parties