Customer Support with Dutch or Italian

Employer: Wipro Digital Operations and Platforms
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 10.12.2018
    Short company description

    Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.

    Requirements

    - Computer skills, MS Office package required
    - Foreign languages skills:
    • Good English language skills, written, reading and spoken
    • Good Dutch or Italian language skills, written, reading and spoken

    Responsibilities

    - Supporting end consumers via Phone
    - Following up on consumers e-mails
    - Addressing all written/verbal requests and complaints received from the consumers and escalating if necessary
    - Follow up of the Customer's processes & procedures
    - Ensuring the return orders are processed
    - Process improvements

    Other info

    Professional Training:
    - Participates in training sessions organized by the Client at the company level or at client site
    - Participates in specific forms of training required by the business needs. Training participation is approved by the Country Manager under the proposal of the process / function head

    Benefits:
    Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment
    Great career opportunity with a leading international outsourcing company
    Opportunity of personal development in a multinational working environment
    Competitive salary with attractive set of social benefits
    Relocation package: in case that you are not living in Bucharest, the company will offer you support In order to relocate to our office location
    Access to a variety of benefits available through a flexible package that can be customized depending on each employees’ needs

    If this role fits with your professional expectations, we invite you to apply and we will get back to you to discuss more details about the recruitment process.
    However, if you are not interested but you know other people who might be, don't hesitate to suggest them to apply.