Desktop Support Engineer (EUC)

Employer: LSEG Romania
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • BUCHAREST
  • Updated at: 23.07.2018
    Short company description

    London Stock Exchange Group is a global markets infrastructure business, sitting at the heart of the world’s financial community. We provide valuable services for a wide range of customers, focusing on Intellectual Property, Risk and Balance Sheet Management and Capital Formation.

    Career opportunities in Bucharest

    In order to support our growth plans and maximise our global efficiency, we are setting up a new technology and operations hub in Bucharest which will play a key role in providing services to the group and to our clients across the world. We aim to initially employ a team of 200 professionals in Romania across a range of technology data services and corporate function roles Our career opportunities cover a number of areas:

    Web services - software development, system administration, maintenance and operational support for LSEG web platforms (both Linux and Windows platforms);
    Corporate Services - corporate system administration and corporate application support for platforms based on Windows, Citrix and Red HAT;
    Market Services which includes application support, system administration and database services engineering for LSEG markets;
    Post Trade Services which includes software development and DevOps.

    Requirements

    Key Technical Skills

    - Windows 7 /10
    - Citrix Xenapp, XenDesktop, Director
    - Microsoft Server Technologies – AD, DNS, DHCP, SCCM
    - Office 365 – Skype for Business, OneDrive, Exchange Online, Intune
    - Hardware management of WYSE Terminal/Thin Client/ Dell & HP
    - Citrix XenApp 6.5 and remote access technologies (RSA)
    - Video Conferencing Meeting room support

    Key Behaviours

    - 3 to 5 years Desktop Support experience
    - Team player with strong technical skills
    - Service driven, customer focused oriented
    - A professional work ethic, able to take on responsibility and meet targets
    - Seeks input from colleagues, actively listens to their contribution
    - Always follows up and delivers on action points agreed with customers/colleagues
    - Excellent written and oral English skills

    Responsibilities

    - Respond promptly to incidents and requests via Remedy
    - Take ownership of tickets within the team and troubleshoot issue or service request through to completion
    - Ensure all tickets are categorized correctly and the work log contains a high standard of troubleshooting steps
    - Resolve all desktop related incidents and requests within the defined SLA’s of the group with additional focus on Meantime to respond and Meantime to Resolve metrics
    - Attention to detail, seeks to help and co-operate with customers in order to develop productive, professional relationships with Customers (internal/external)  
    - Escalate significant problems or VIP issues promptly to Management
    - Devise and implement actions to reduce the level of calls to the IT help desk - Identifies service improvement actions, to remove single points of failure and provide an efficient, robust system and support process

    Other info

    We are looking for intellectually curious people, interested in the bigger picture of how technology industry is evolving, ready to ask difficult questions and deal with complicated scenarios. If you are a forward thinker and problem solver, this is the place to be as we will be supporting you to fast forward your career.

    We maximise each employee’s potential through personal development through a wide range of learning tools both formal and informal. We believe in remunerating our people with competitive salaries and a range of attractive benefits such as:

    - Pillar 3 Supplemental Pension
    - 25 days’ holiday a year
    - Private medical insurance
    - Group life insurance policy
    - Meal vouchers