Web Technical Support Specialist

What you need for this role:

• Knowledge and understanding of web application development and APIs;
• Relevant experience with bug tracking tools (JIRA);
• Knowledge with browser developer tools;
• Good knowledge of CSS, HTML, Java;
• Previous experience with CMS (content management);
• Ability to express your thoughts in English (written and spoken);
• An excellent communicator; disciplined, persistent, organized, responsible and proactive.
• A problem-solving attitude with a great sense of humor.

What you will do:

• Provide technical software support for web applications;
• Classify and make an initial assessment of the incidents or issues;
• Investigate issues and provide appropriate and timely resolutions;
• Document the issues into the ticketing system;
• Customer support in identifying operational problems;
• Update support documentation;
• Manage and administer users, groups and permissions in our applications;
• Receive the huge amount of thanks and gratitude from colleagues :)
• It’s a normal program, no night shifts.