Service Desk Analyst Level 1

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Employer: EPIC Business Human Strategy
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Bacau
  • Updated at: 13.07.2018
    Short company description

    EDUROM is a Romanian company and the exclusive representative in Romania of two powerful global methodologies: BELBIN and Situational Leadership -The Original Model, that has been successfully providing professional services of training, recruitment and HR consultancy since 2002.


    Professional Requirements:
    The ideal candidate will:

    - Be educated to degree level;
    - Knowledge of MS Office and MS based applications;
    - At least average technical skills needed in understanding client requests as well as performing technical and network troubleshooting;
    - Be fluent in English (B2 or better) and preferably one other European language (e.g.: French);
    - Past experiences working with international clients are a plus;

    Personal skills:
    The ideal candidate will:

    - Be enthusiastic with a willingness and ability to learn;
    - Possess strong interpersonal skills with the ability to work well as part of a team but also under their own initiative;
    - Be organized;
    - Be professional, reliable and trustworthy;


    Duties will include:

    - Provide first level contact and apply resolutions to customer issues;
    - Properly escalate unresolved queries to the next level of support;
    - Update customer data and produce activity reports (logging);
    - Walk customers through problem solving process;
    - Recommended procedure modifications or improvements;

    Other info

    Job Benefits:
    - Competitive salary package made of base salary, performance bonuses and meal tickets;
    - Consistent benefits package: transportation allowance, medical subscription from a list of providers, gym subscription and discounts including preferential rates, library subscription and more;
    - High quality external and internal technical trainings;
    - Reimbursement of certificates and tuition fees for qualifications that are part of your individual training and development plans;
    -Team building activities;
    - More benefits depending on the length of service;
    - Expanding career opportunities;

    *Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending us an e-mail. Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (Regulation 2016/679).