Call Center Advisor

At DHL Express, we never stop thinking of ways to help you improve your business. Whether its increasing shipping efficiency or expanding into new markets, we want to help our clients to connect with their customers quickly and reliably. Our international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience.
And because our future is delivered by our employees, we are looking for talents to bring their diversity to become even stronger together.

* Sales Oriented person
* Good communication skills
* Very good Customer Orientation
* Ability to work under pressure
* Very good level of English
* Good PC skills

* To answer to general inquiries about company and its services by telephone in a professional manner;
* To establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered;
* To record, complete and correct booking details, in order to generate revenue and ensure prompt, effective service levels are maintained;
* To deal courteously with customer queries and complaints;
* To provide telephone trace requests from customers and other DHL stations;
* To promote a high sales initiative in order to increase country business acquisition;
* To provide accurate information regarding export and import clearance procedures.