Technical Support Specialist with basic Linux skills (300 Euro Hiring bonus)

Employer: Conectys
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 29.11.2016
    Short company description

    Requirements

    Conectys is looking to take on board, for its headquarters in Bucharest, a motivated Technical Support Specialist with basic- medium Linux knowledge.
    Consequently, if you are…
    - Enthusiastic, self-determined and sociable;
    - A good team player;
    - A quick learner eager to develop and adapt to other cultures, values, ways of thinking;
    - Available to work on a 24/7 schedule.
    And if you have…
    - Excellent ENGLISH skills (written and spoken);
    - Medium knowledge and understanding of LINUX CONSOLE.
    - Ability to identify, analyze and interpret errors in logs.
    - Knowledge of shell programming (bash): ability to create, search and adapt scripts.
    - Experience in a monitoring platform (Syslog, Splunk, WebTrends, etc.) - advantage.
    - Additional programming or scripting skills of any kind - advantage.

    Then…
    We are looking forward to hearing from you as you might be our new colleague!

    Responsibilities

    As a Technical Support Specialist you will be in charge of…
    - Providing customer support for customers from across different projects such as support for gaming devices, internet providers, and other technical projects.
    - Resolving effectively and in a timely manner the incoming incidents (via email and phone) to build customer satisfaction and loyalty;
    - Performing monitoring check routines on the customers’ applications and tools;
    - Promptly react and respond to alerts of the monitoring platform when received; handle and solve technical issues prior to escalation to customers’ engineers;
    We offer…
    - 300 Euro hiring bonus if you start working with us until 5th of December. The bonus will be divided in 2 parts (100 euro after 45 days and 200 euro after 6 months of employment)
    - Subscription to medical services and meal tickets from the first month of employment
    - Professional work place and development opportunities.
    - Flexible schedule and transportation assured for the night shifts.
    - Financial rewards according to your performance and involvement.