Experienced Technical Support Professional with German (hybrid)

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

Key skills and qualifications:

Excellent / Fluent in English, both verbal and in writing
German language both verbal and in writing
Bachelor degree in a technical related field or an equivalent and relevant combination of education, experience and industry recognized certifications (examples: Faculty of Computers, Electronics and Telecommunications)
Minimum 2-3 years related work experience in a Technical Support / Technical Service Desk environment
Experience with Knowledge Management best practices

Key responsibilities:

Coverage of Technical Support Helpdesk (Hotline, mail, live-chat, and web support)
Provide pre- and post-sales technical assistance for internal and external customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations
Timely resolution is of high importance. Support cases will have to be timely escalated when appropriate to tier 2 and/or management
Build relationships with customer base and become knowledgeable about the customer’s needs. Keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality
Support the knowledge-sharing mindset and apply the Knowledge Management Methodology (KCS) guidelines. Knowledge Base co-ownership requires ongoing efforts to continuously create and enhance solutions in the database.

Honeywell

With over 125 years of proven building solutions, Honeywell is building ecosystems that put the occupant at the center and fostering environments of efficiency, productivity, and collaboration. Honeywell customers have saved $6B in Energy & Operational Savings since 1979 and we have completed approximately 6,000 guaranteed efficiency projects for our customers.

As a global technology leader, the mission of Honeywell PMT is creating future-forward solutions that change the way the world works. The inventors, chemists, and engineers of PMT are continually pushing technological frontiers to shape the future chemicals, materials and energy.

• Holiday bonus
• Medical subscription
• Medical insurance
• Life insurance
• Trainings
• Courses
• Certifications
• Flexible work schedule
• Laptop
• Mobile phone
• Parking space
• Meal vouchers