L1.5 Support Specialist with German (m/f/d)

bitExpert - Our pulse is cross-technology software development that beats with every line of code.

Join our international team of more than 40 colleagues. As different as we are, we all have one thing in common – the curiosity about technology and knowledge. We are an experienced, motivated, purposeful, and cheerful team that is always looking forward to new challenges.

We seek a highly motivated and experienced L1.5 Support Specialist with German to join our team.

Working hours:

Oncall including weekends & bank holidays;
Shifts add particularity;
- Flat Monday to Friday - 9:00 - 18:00;
- Monday to Friday, from 7 am to 10 pm (3 shifts by rotation)
- Saturday from 9 am to 6 pm (By rotation)
- Oncall from 10 pm to 9 am (By rotation);

Required skills:

• Good problem-solving skills
• Fast learner with a positive attitude
• Good analytical skills
• Ability to perform under pressure, German and English

• Providing initial remote technical software & hardware support to clients by phone/mail/ticketing tool
• Analyzing problems/situations, understanding problem impact on client business
• Applying problem-solving techniques
• Responding to client queries, providing timely resolutions to client issues
• Redirect problems to the appropriate resource
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Make sure the process conformity and SLAs are accomplished
• Maintaining positive client relationships even in severe and pressurized situations

What we offer:

- An international team of motivated and experienced people
- Work and development in a multinational environment
- Opportunity to learn and grow

• Special events bonus (ex: Easter, Christmas)
• Courses
• Certifications
• Flexible work schedule
• Laptop