Service Desk Agent L1 with German

Employer: ALTEN SI-TECHNO Romania
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 08.12.2016
    Short company description

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.

    Requirements

    • Speaks German at an advanced level and English at medium level;
    • Has team working skills and is socially skilled;
    • Is ready to listen and understand the client’s issues;
    • Is flexible and capable of properly analyzing the problems they encounter;
    • Has the capacity to take care of the technical documentation;
    • Is willing to develop a career in IT

    Responsibilities

    • Take internal customer calls in German;
    • Log, troubleshoot and dispatch IT issues to the next level, with the aim of ensuring quick and effective resolution;
    • Collect data for internal reporting;
    • Ensure service level agreements are fulfilled;
    • Resolve incidents, service requests and queries;
    • Update information in the relevant systems;
    • Document new known errors;