Sr Integrated Supply Chain Business Analyst

Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macro trends such as safety, security, and energy. With approximately 122,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.

•Strong Customer Service skills – ability to quickly gain customers trust and confidence.
•Basic Knowledge of computers, electric & electronic concepts and devices
•Strong problem solving skills – ability to quickly and correctly assess the impact, complexity and urgency of problems reported by customers.

•Coverage of Technical Support Helpdesk (Phones, mail, email, live-chat, social media coverage and web support)
•Provide pre- and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations.
•Build relationships with customer base and become knowledgeable about the customer’s needs. If the question could not be answered within the initial contact, keep the customer updated on the status of reported problems. Communication with strong focus on customer service and solution quality.