Senior Corporate Policy Administrator

At this job you will have a chance to:
·         Coordinate the implementation of new products
·         Act as a liaison between head office and company’s partners (financial institutions  and external call centers)
·         Manage customer files and ensure these are correct and complete  
·         Prepare analysis, financial reports and ensure monthly reconciliations are made
·         Process policy changes and terminations
·         Partner with other department representatives to resolve complex issues
·         Respond to customer requests and complaints accurately, concisely and appropriately
·         Implement customer service initiatives and recommend related improvements / enhancements
·         Seek involvement in continuous quality and efficiency improvement initiatives
·         Develop and review procedures in line with the current flows and processes
·         Supervise the work of the team members and carry out internal audit related activities
 
In order to be able to achieve all of this you need to have:
 
·         Minimum of 3-year experience in the customer service area
·         Strong customer service and problem solving skills
·         Strong interpersonal skills and the ability to build strong relationships
·         Excellent written and verbal communication skills
·         Ability to multi-task and  work with tight deadlines
·         Self starter mindset with a willingness and desire to succeed
·         Organizing abilities and detail oriented focus
 
If you found yourself or somebody you know, in the above description, here is what we can offer:
 
·         Opportunity to work in a dynamic multinational insurance & pensions company where you can have a real impact
·         A ground for long term career and personal development
·         Great team of energized and positive people
·         Fair salary and bonus depending on your performance
·         Flexible working hours, meal tickets, private medical care and insurance policy
·         Great working environment with inspiration room, children room, open and silent space at your disposal
 
If we got your interest, please send your CV in full confidence  till December 31st!
 
At Metropolitan Life, we’re leading the global transformation of an industry we’ve long defined. Supported by a collaborative community we’re encouraged to realize our career potential. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
 
MetLife is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. It is the policy of MetLife to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability etc.