Technical Support Analyst
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Angajator: | Ubisoft Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 15.05.2017 |
Remote work: | On-site |
About us
Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.
Your profile:
Relevant experience:
• Experience as a Technical Support Analyst
• Customer service experience
Knowledge:
• Excellent command of English, and ideally French
• Knowledge of Windows Server
• Knowledge of Unix
• Knowledge of Networking (TCP/IP, OSI)
• Knowledge of Active Directory
Skills:
• Excellent customer service skills
• Excellent communication and writing skills
• Good interpersonal skills
• Proactive and autonomous
• Ability to make complex information accessible
Education:
• College diploma in information technology, or equivalent experience
• Provide first level support for all GNS Services;
• Identify, research, troubleshoot and resolve basic technical issues;
• Respond to customer requests via telephone calls, emails and ticket system requests;
• Offer a high level of customer service for users with various degrees of technical proficiency;
• Document, dispatch and escalate requests to 2nd level support;
• Follow up with customers to ensure satisfaction;
• Monitor targets to ensure that problems are resolved within the SLA guidelines;
• Send global communications to customers for problems affecting GNS services;
We offer:
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.
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