Local IT Technician
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Angajator: | Ubisoft Romania |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 04.01.2017 |
Remote work: | On-site |
About us
Ubisoft Bucharest has been an important pillar for the local gaming industry since, being the first Ubisoft production studio outside France. It has a strong history of contributing to iconic AAA franchises such as Assassin’s Creed, Tom Clancy's Ghost Recon, Watch Dogs and Just Dance, and has helped develop a total of over 60 games. Today, the studio is the 2 nd largest Ubisoft studio worldwide and continues to tackle the biggest challenges in gaming and technology, contributing to the creation of new and amazing games.
Your profile:
Training
College diploma in Information Technology, or equivalent experience;
MCSE, MCSA or MCP certification is an asset.
Relevant experience
2+ years of experience in technical support to end users.
Knowledge
• Good English skills (spoken and written)
• Expertise in PC and laptop support and latest hardware news
• Excellent knowledge of Microsoft operating systems
• Excellent knowledge of the Microsoft Office suite
• Good knowledge of printing materials
• Good knowledge of networking, cabling
• Good knowledge of SMS, Active Directory
• Knowledge of multimedia equipment is an asset
• Scripting ability (batch files, VBScript, PowerShell) is an asset
• Knowledge of agile methodologies is an asset
• Mac OS X knowledge is an asset
Skills
• Great sense of customer service
• Good listening and communication skills
• Good organizational skills
• Ability to make decisions quickly
• Ability to work effectively in a fast paced changing environment
• Great team spirit
Your mission:
• Offering on-site support to end users on hardware (workstations and printers) and standard software (Windows OS, office pack);
• Ensuring Security team’s best practices are applied on all workstations
• Building and installing the new employees work environment;
• Ensuring proper meeting room configuration
• Interacting with external vendors regarding repair of hardware;
• Delivering one-on-one or group classroom technical training to employees;
• Gathering employee satisfaction ratings through ticket surveys
• Being proactive, identifying and communicating potential improvement to his manager
• Ensuring the proper follow-up on issues and requests;
• Updating the knowledge base with newly diagnosed problems;
We have salaries to motivate you, bonuses for your performances, medical services to keep you safe and sound, meal tickets to use them wherever you want and free access to relaxing and fitness room.
But most of all, we guarantee you’ll enjoy our atmosphere and working environment.
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