Entry Level openings for Czech speakers!

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
In Romania, Accenture operates since 2006 and now has more than 4500 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more.

Do you speak fluent English and Czech and want to start your career in a global company? Join Accenture in Bucharest and team up with our professionals.
No previous work experience is required, as you will attend various training programs and work alongside a team of specialists who are ready to share their knowledge with you.
Are you the person we are looking for?
- Young graduate
- Fluency in Czech and English
- Excellent communication and interpersonal skills
- Problem solving and analysis skills
- Customer service orientation, self-motivated, reliable, proactive
- Attention to details, team player

Job summary:
The IT Customer Service Associate provides functional and/or technical support for resolution of customer problems, incidents, issues, requests and queries. They liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner and ensures proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
Responsibilities:
- Receives and logs internal and/or external customer problem/ request /issue and ensures proper documentation;
- Identifies customesr’ issues and follows defined procedures to solve them;
- Documents troubleshooting efforts and records customer information in data capture tool;
- Develops and maintains a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates
What will you get?
- Competitive salary and performance bonuses
- Attractive benefits package: meal vouchers, public transportation, medical services, private pension, life insurance, gym
- Trainings delivered in classrooms or virtually and access to a mountain of knowledge
- Chance to become a subject matter expert for complex processes
- Possibility to practice your language skills with native speakers
- Opportunity to work with top client on large projects
- Dynamic, international working environment