Tech Support Representative

This job is no longer active!

View all jobs ITs WISE SRL active


View all jobs Tech Support Representative active on Hipo.ro

View all jobs IT Hardware active on Hipo.ro

View all jobs IT Software active on Hipo.ro


Employer: ITs WISE SRL
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 15.01.2017
    Short company description

    IT’s Wise este o companie specializata in consultanta HR, recrutare si achizitie de talente pentru clienti din domeniul IT&C, din Romania si din strainatate.

    Requirements

    Requirements:
    • At least 1 years’ experience in a technical support role;
    • Excellent English, verbal and written communication skills;
    • Must have a strong customer focus; service-oriented attitude;
    • Familiarity with basic network engineering;
    • Basic knowledge of operating systems – Windows/Linux;
    • Basic experience with relational databases;
    • Excellent interpersonal skills, a team player;
    • Ability to multitask – has a sense of urgency; maintains a positive attitude;
    • A strong desire to learn;
    • Ability and willingness to work in shifts, including weekends.

    Responsibilities

    As Technical Support Representative you will be responsible to:
    • To provide support to customers via multiple channels, ensuring that problems are resolved and customer expectations are met;
    • To determine the most effective manner to resolve customer’s technical issues, engaging in research and in-depth troubleshooting where necessary;
    • To identify and escalate situations requiring urgent attention.

    Other info

    We offer:
    • An excellent career opportunity to work with a market leading international company;
    • Job in an international environment with latest technologies and equipment;
    • Great opportunities for career development;
    • Motivating financial remuneration.