Tech Support Representative

Employer: ITs WISE SRL
Domain:
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Iasi
  • Updated at: 10.12.2016
    Short company description

    IT’s Wise este o companie specializata in consultanta HR, recrutare si achizitie de talente pentru clienti din domeniul IT&C, din Romania si din strainatate.

    Requirements

    Requirements:
    • At least 1 years’ experience in a technical support role;
    • Excellent English, verbal and written communication skills;
    • Must have a strong customer focus; service-oriented attitude;
    • Familiarity with basic network engineering;
    • Basic knowledge of operating systems – Windows/Linux;
    • Basic experience with relational databases;
    • Excellent interpersonal skills, a team player;
    • Ability to multitask – has a sense of urgency; maintains a positive attitude;
    • A strong desire to learn;
    • Ability and willingness to work in shifts, including weekends.

    Responsibilities

    As Technical Support Representative you will be responsible to:
    • To provide support to customers via multiple channels, ensuring that problems are resolved and customer expectations are met;
    • To determine the most effective manner to resolve customer’s technical issues, engaging in research and in-depth troubleshooting where necessary;
    • To identify and escalate situations requiring urgent attention.

    Other info

    We offer:
    • An excellent career opportunity to work with a market leading international company;
    • Job in an international environment with latest technologies and equipment;
    • Great opportunities for career development;
    • Motivating financial remuneration.