Implementation & Serv. Consultant iHCM with Dutch

Consistently named one of the ‘Most Admired Companies’ by FORTUNE® Magazine, and recognized by DiversityInc® as one of the ‘Top 50 Companies for Diversity’, ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent.

Requirements:

Good working knowledge of Dutch language
Graduates / Post Graduates in Engineering or Computer Applications is an added advantage
Proven experience in supporting international customers
Experience working with HR Information Systems / CRM Systems will be a massive advantage
Help Desk Experience is an added advantage
Ability to work in a challenging and demanding environment, alongside other energetic professionals
Experience working in SQL will be an added advantage
Technical skills (will be a plus):
Payroll Applications (preferably PERMAN or any other payroll tool is welcome)
Monarch or other PDF-to-EXCEL Tool
Demonstrate an in-depth knowledge of the product range features, technical limitations and business benefits.
Ability to understand Client business requirements and recommend the appropriate solution whilst being aware of technical constraints.

The Implementation & Service Consultant is part of the ADP Dutch Implementation & Service Team and executes specific tasks within the implementation and support process. As a Consultant your goal is to provide Help Desk Support for Customer queries, execute implementation tasks within a specific time frame and according to strict quality requirements. It involves answering of customer calls, handling customer queries through emails, uploading, checking, validating and processing of sensitive and detailed customer data using the tools provided.

Responsibilities
 Undergo Product training, maintain up-to-date knowledge and evolve alongside the iHCM product
 Provide helpdesk support and resolve problems to the end user’s satisfaction
 Work with implementation and product development teams around the globe to identify and report defects
 Work closely with the team and support in training and assessing new recruits
 Adhere to ADP standards, policies and methodologies in all areas of business
 Provide technically accurate and sustainable resolutions to client reported problems and document these for future reference
 Monitor Service Desk for tickets assigned to the queue and process them based on priority
 Help in continuously improving the support service to maintain a high level of customer satisfaction.
 Maintain and contribute to the Knowledge Base library