Junior Customer Service Associate with German (Application Support for Automotive Dealers)

Employer: Accenture
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
  • Updated at: 26.10.2016
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.

    We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.


    We are looking for:
    • Fluency in German and English;
    • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    • Verbal and written communication skills;
    • Listening skills;
    • Problem solving and analysis;
    • Customer service orientation.


    - Receive and log internal and/or external customer problem/ request /issue and ensure proper documentation;
    - Identify customesr’ issues and follow defined procedures to solve them;
    - Document troubleshooting efforts and record customer information in data capture tool;
    - Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction;
    - Participate in on-the-job training and classroom training;
    - Promote products and services to meet customer’s needs;
    - May act as the knowledge resource for a product/ service and use this knowledge to raise process and/ or procedure improvement opportunities to supervisor/ team lead;
    - May deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.

    Other info

    • Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
    • You will work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
    • You will meet a challenging and dynamic workflow
    • You will gain the ability to apply previous knowledge and learn new skills.
    • A various range of company benefits:
    - trainings
    - performance bonuses
    - gym and private medical subscription
    - meal vouchers
    - additional vacation days
    - working in a leading technology and service providing company
    - developing knowledge of automotive industry processes
    - learn the best practices in client relationship management