Junior Customer Service Associate with German (Application Support for Automotive Dealers)

Employer: Accenture
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 03.12.2016
    Short company description

    Bring your talent and passion to Accenture – sharpen your skills, build an extraordinary career and play a key role in creating solutions that transform organizations and communities around the world.
    We are a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.
    We work at the intersection of business and technology to help clients improve their performance and create sustainable value. With more than 384,000 people serving clients in more than 120 countries, we drive innovation to improve the way the world works and lives.
    We focus equally on employees’ development by creating a culture of excellence and offering extensive training programs that support professional growth.

    Our headquarter office is located in Bucharest, at Westgate Office Park, and we deliver services to our clients from the following offices:

    Consulting
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Technology
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    Digital
    • Cluj-Napoca - Sigma Business Center, Republicii St., No. 109
    • Targu Mures - Multinvest Business Center, Aurel Filimon St., No. 19A
    Operations
    • Bucharest - WestGate Park, Preciziei Blvd., No. 24, Bl. H1
    • Timisoara - City Business Centre, Brediceanu St., No. 10
    • Iasi - United Business Center 3 - C1, Palas St., No. 7B-7C



    Requirements

    We are looking for:
    • Fluency in German and English;
    • Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
    • Verbal and written communication skills;
    • Listening skills;
    • Problem solving and analysis;
    • Customer service orientation.

    Responsibilities

    - Receive and log internal and/or external customer problem/ request /issue and ensure proper documentation;
    - Identify customesr’ issues and follow defined procedures to solve them;
    - Document troubleshooting efforts and record customer information in data capture tool;
    - Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction;
    - Participate in on-the-job training and classroom training;
    - Promote products and services to meet customer’s needs;
    - May act as the knowledge resource for a product/ service and use this knowledge to raise process and/ or procedure improvement opportunities to supervisor/ team lead;
    - May deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material.

    Other info

    • Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
    • You will work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
    • You will meet a challenging and dynamic workflow
    • You will gain the ability to apply previous knowledge and learn new skills.
    • A various range of company benefits:
    - trainings
    - performance bonuses
    - gym and private medical subscription
    - meal vouchers
    - additional vacation days
    - working in a leading technology and service providing company
    - developing knowledge of automotive industry processes
    - learn the best practices in client relationship management