Monitoring System Administrator - German Advanced

A COLOURFUL GROUP OF PEOPLE PASSIONATE ABOUT TECHNOLOGY & THE WONDERS OF INFORMATION

This is us. A fast-moving team, senior enough to assure effectiveness, but young enough to be flexible and transparent, we started out in 2000 as a privately-owned-and-managed business.

We’re a company with a soul, driven by our values and dedicated to fulfilling our mission to offer world class services, by continuous learning. Our Paladins (just employees in some companies) are empowered to work hard, move up and stand proud.

With active investment in our people's professional development and with the creative-InCrys-touch, we support our clients throughout the project's life cycle, providing end-to-end technology solutions for mission critical systems, products and services.

 Experience using an enterprise ticketing system like Maximo or Remedy ;
 Strong interpersonal and communication skills; capable of training users in applications, operating system fundamentals, and writing basic documentation ;
 Understanding of ITIL process with appropriate fundamental accreditation ;
 Ability to work effectively with team members, multiple departments and vendors ;
 Should be able to mentor junior member of the team ;
 Ability to conceptualize problems ;
 Extremely flexible if workflow is changing ;
 Communicative competence (pro-active) ;
 Team player ;
 A very positive attitude towards life ;
 Highly motivated ;
 Good spoken and written English and German.

- Monitor multiple logs across diverse platforms to uncover specific activities as they occur from platform to platform;
- Ensure proper escalation during outages or periods of degraded system performance, problem resolution and customer satisfaction.
- You will have to interact with systems engineers, developers and other personnel to quickly troubleshoot, triage and resolve issues and participate in 24x7 rotating shift schedule with ability to work day, evening, and weekends as required.
- The administrator will develop and maintain positive communications between Global Service Desk, Site Services and IT Infrastructure teams and manage the intake and recording of information to ensure that it is accurate.

BENEFITS:
• Motivating salary;
• Good working environment;
• Medical insurance;
• Annual team building;
• Trainings and certifications.