IT OPERATOR

Our job offers:

> General Customer Service Operator
> Pricing Operator

Please contact us at: recruitingssc@rkbeurope.com

- Must possess a high school degree and/or at least one (1) year experience in a
related field
- Must be able to manage highly stressful situations
- Must be available also out of normal working hours to manage emergencies
- Languages: English, Italian

Main characteristics, tasks and functions:

- Off-the-shelf software installation and configuration for business applications
support
- Troubleshooting applications
- Monitoring application performance and issues, and alerting emergency resources
when a problem occurs
- Telecom configuration for communication with business partners, customers, and
other entities (e.g. FTP, videoconference, etc.)
- Help desk for colleagues and customers
- Job scheduling management to insure that all required jobs run according to schedule on all platforms
- Integrating specialized equipment with particular applications, which may include
scanners, industrial printers, display terminals, thin clients, tablets, cell phones, etc.
- Infrastructure – All networking functions for internal and external IT communications
(router, hubs, firewalls, DNS servers, file servers, load balancing, etc.)
- Proficient knowledge of Windows server systems
- Telecommunications – Managing and configuring all internal and external
communication lines so that customers, employees, vendors, and other interested
parties can access applications
- Port management – Opening and closing ports on the firewall to allow the network
to communicate with outside servers
- Security – Insuring the network is secured only to authorized users and to
prevent/counter attacks from outside sources
- Remote access to the network for users – Setting up access from outside the
network using techniques such as VPN, tunneling, two-factor authentication, etc.
- Internal telephone system management – Managing the company phone system
- Monitoring network health and alerting network personnel when an issue occurs
with network resources (including storage, services such as email or file servers,
application servers, communications, etc.)
- Server management for applications and infrastructure – Set up configuration,
maintenance, upgrades, patching, repair, backups etc.
- Network and individual storage management to insure that all applications have access to the storage requirements they need for disk, memory, backup, and archiving Email and file server configuration and folder setup and authorization PC provisioning – Acquisition, configuration, management, break/fix, applications
installation and configuration, upgrades of company approved desktop and laptop devices
- Mobile device and cell phone telecommunications management – Provisioning,
assigning, managing, cell phone contracts, and phone numbers. Provisioning for mobile device approved by the organization. Providing for BYOD access to the network
- Desktop, laptop, and mobile device software application licensing and management
- Data center management – Management of the physical locations where the requipment resides, including floor space, electricity, cooling, battery backups, etc.
- Help desk management – Level 1 support for IT operations with responsibility for
escalating issues to and following up on issues with Level 2 and Level 3 support.
- User provisioning – Creation and authorization of user profiles on all systems. Also
includes changes to user profiles and the procedure for deleting old user profiles
- Auditing – Proving to outside entities (corporate auditors, the government, regulatory agencies, business partners, etc.) that your network is correctly configured and secured
- Communications with network users when a major incident occurs impacting network services
- High availability and disaster recovery – Providing capabilities to insure your application servers and network can function in the event of a disaster
- Backups management – Instituting and running daily, weekly, monthly, yearly full
and incremental backups to insure data can be recovered in case of need
- Break/fix and repairing problems that occur
- Project management and deployment – Deploying improvements and fixes to the network and applications infrastructure.