TECHNICAL SUPPORT

ALTEN Romania, part of the international ALTEN Group - with a unique position as Leader in IT & Engineering Consulting, provides support for its clients’ development strategies in the fields of innovation, R&D and IT systems since 1996. The company comprises 2 divisions specialized on its core capabilities: ENGINEERING and IT. These two divisions are: ALTEN TECHNO and ALTEN IT.

SQL/T-SQL skills to interrogate/manipulate/create test data (mandatory)
Practical experience of formal software testing techniques
Experience encompassing integration, functional, and user acceptance testing
Knowledge of Microsoft Windows XP/2003
Knowledge of Microsoft SQL Server 2000-2008
Knowledge of Microsoft Office products (particularly Word, Excel & Outlook)
Good communication skills
ISTQB Foundation qualified or alternative test qualification

Technical Support: The role will develop, test and implement generic and complex support solutions, troubleshoot test and live issues. The role will escalate developing, testing, installation and live issues to the Support Lead Manager.

Project Support: The role will provide Client Implementation tasks and terminal set up tasks to project teams which have been pre-arranged between the Portfolio Manager and the Romanian IT Director. The role is responsible for ensuring that the defined lifecycle for external deliverables is adhered to.

Production Implementation: The role will provide support for installation or live issues to Group IT Application Support.

Continuous Improvement: The role will champion continuous improvement within the team and demonstrate best practice to Application Support, project teams and Client Management.

Knowledge Management: The role will maintain effective knowledge management across all aspects of the Technical Support team’s remit.