Help Desk with German

Connections Consult is a European innovative tech company, founded in 2005, in Bucharest. Over the past 10 years, the company re-invented several times, passed through different stages and gained robustness and maturity. Now, Connections is ready for new challenges.

Connections offers businesses the possibility to improve and align with current digital trends, by using technology tools to boost their strategical KPI and adapt to global market challenges.

Connections marks, in 2016, the first steps of regional expansion with opening offices in Belgrade, Serbia and Sofia, Bulgaria.

Connections brings together RPA, Cognitive Computing and Artificial Intelligence to design, architecture and deliver best in-class digital business solutions.

Connections has built up an integrated service model, based on market’s needs and internal competencies. Our service portfolio embeds Software Development, BPO & Automation and System Integration verticals.

An ideal candidate should have:
- Strong working knowledge of English and German (verbal and written) it's a must
- Experience in MS based operating systems and IT equipment support would be an advantage;
- Customer-oriented attitude
- Willingness to improve technical skills and language skills
- Ability of working under pressure and in flexible working hours
- Possibility of night shift employment;
- Team player
- Organizational skills

- Using broad and in-depth product knowledge, provide and facilitate the responsive delivery of technical solutions and information to major customers;
- The main responsibility of the job is to register the IT problems received from customers (German speakers) and assign the tickets to the colleagues from the L1/L2 of support.
- Work in an international environment and collaborate with your team to provide high-level support;
- You will communicate with the users directly by phone and/or email.

Benefits:
Competitive salary
Flexibility
The opportunity to work among a young, competitive team;
Training programs
Accelerated career opportunities.