L3 Application Support Consultant
ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.Requirements
• Advanced troubleshooting at the application level.
• Demonstrated experience in app support (min. 3 years).
• Technical experience with industry standard platforms such as .NET/IIS, SQL, WebSphere and others.
• Ability to manage multiple conflicting deadlines.
• Ability to adapt to a changing environment.
• Strong client focus and collaborative work style.
• Resolving requests or solving incidents, mainly for Microsoft based applications.
• Analyzing problems/situations, understanding problem impact on client business.
• Classifying and making an initial assessment of incidents/service requests.
• Maintaining highest client satisfaction - performing problem management and end-to-end problem ownership.
• Applying problem solving techniques.