L3 Application Support Consultant

Employer: ALTEN SI-TECHNO Romania
  • IT Software
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 26.05.2018
    Short company description

    ALTEN Romania offers technical consulting services, with a team of over 500 engineering and IT specialized consultants in its offices in Bucharest, Timisoara, Cluj, Sibiu and Iasi.


    • Advanced troubleshooting at the application level.
    • Demonstrated experience in app support (min. 3 years).
    • Technical experience with industry standard platforms such as .NET/IIS, SQL, WebSphere and others.
    • Ability to manage multiple conflicting deadlines.
    • Ability to adapt to a changing environment.
    • Strong client focus and collaborative work style.


    • Resolving requests or solving incidents, mainly for Microsoft based applications.
    • Analyzing problems/situations, understanding problem impact on client business.
    • Classifying and making an initial assessment of incidents/service requests.
    • Maintaining highest client satisfaction - performing problem management and end-to-end problem ownership.
    • Applying problem solving techniques.