Credit & Collection Analyst with English
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Employer: | Office Depot |
Domain: |
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Job type: | full-time |
Job level: | Student/Graduate |
Location: |
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Updated at: | 22.11.2018 |
Remote work: | On-site |
Description:
- Manages the assigned outstanding accounts
- Able to deal with most routine risk assessment decisions (identity validation, credit limit review) for the assigned customers
- Analyses and manages the situation of the assigned accounts (new and existing) within the established deadlines and contacts the customers for information/documents needed for collecting payments or releasing orders
- Identifies and prevents fraud attempts
- Notifies customers with overdue debt and attempts to secure payment using telephone, fax, email, letters
- Records information about financial status of customer and status of collection efforts
- Receives calls from customers who have inquiries related to their ledger account balances or payments
- Establishes and monitors credit limits
- Processes orders on hold by assessing associated risk and liaising with customers
- Records information about financial status of customer and the status of assessment process
Requirements:
- Very good language skills both written and spoken in English
- Educational background in accounting/economic is an asset
- Experience in activities that implies relation with customers/call center/front office activities is welcome
- SAP knowledge is a plus
- Very good interpersonal skills and ability to work in a team
- Candidates will need to have a positive attitude
- Professional approach to work
- Capacity to work under pressure
- Good organizing skills
- Good practical knowledge of MS Office tools
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