Cancellation Coordinator

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Employer: Mood Media
  • Customer Support - Client Service
  • Marketing
  • Sales
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Updated at: 04.10.2019
    Short company description

    Remember the last time you danced in a supermarket or while shopping for clothes? We are the ones playing that music for you.

    Mood Media is the Global Leader in elevating Customer Experiences – combining Sight, Sound, Scent, Social Media and Mobile Solutions to create greater emotional connections between brands and consumers. Our clients include companies of all sizes and market sectors, from the world´s biggest brands to thousands of small businesses. Our solutions reach more than 150 million people every day at 500,00+ client locations in 106 countries.


    English – proficient level
    Computer literate
    Strong leadership skills with the ability to solve problems quickly and efficiently
    Ability to identify and constructively make recommendations regarding operational improvements
    A positive attitude and excellent customer service skills
    Strong written and oral communication skills

    Availability to work from 3 pm to 11:30 pm


    Creating FedEx labels to be sent to the client to return equipment
    Notifying local offices of the cancellation process of the clients
    Creating the orders in the system to reflect the return of equipment upon cancellation
    Silencing the music for locations that are cancelling and forwarding information about silencing the music to relevant departments
    Cancelling contracts

    Other info

    Why Mood?
    A challenging job in a great team
    A pleasant and strong collegial culture
    Continuous learning opportunity
    Motivating salary