Agent relatii clienti/Suport Clienti

At DHL Express, we never stop thinking of ways to help you improve your business. Whether its increasing shipping efficiency or expanding into new markets, we want to help our clients to connect with their customers quickly and reliably. Our international network covers more than 220 countries and territories around the globe and includes decades of shipping, logistics, and eCommerce experience.
And because our future is delivered by our employees, we are looking for talents to bring their diversity to become even stronger together.

Excellent communication skills
Very good Customer Orientation
Ability to work under pressure
Very good level of English
Good PC skills

To answer to general inquiries about company and customs services by telephone in a professional manner.

To establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered.

To deal courteously with customer queries and complaints about the clearance process.

To provide telephone trace requests related to clearance activities from customers and other DHL stations.

To promote a high sales initiative related to clearance process in order to increase country business acquisition.

To provide accurate information regarding export and import clearance procedures.