Customs Specialist CS AGENT
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DHL, parte a grupului Deutsche Post World Net, este liderul mondial al pietei de curierat expres international, terestru si aerian. De asemenea, este numarul 1 mondial in transport cargo naval si logistica contractuala. DHL ofera o gama completa de solutii personalizate - de la expedieri expres de documente pana la managementul lanturilor de distributie.Requirements
* Excellent communication skills
* Very good Customer Orientation
* Ability to work under pressure
* Very good level of English
* Good PC skills
* To answer to general inquiries about company and customs services by telephone in a professional manner.
* To establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered.
* To deal courteously with customer queries and complaints about the clearance process.
* To provide telephone trace requests related to clearance activities from customers and other DHL stations.
* To promote a high sales initiative related to clearance process in order to increase country business acquisition.
* To provide accurate information regarding export and import clearance procedures.