Customs Specialist CS AGENT

Employer: DHL Romania
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • Otopeni
  • Updated at: 21.08.2018
    Short company description

    DHL, parte a grupului Deutsche Post World Net, este liderul mondial al pietei de curierat expres international, terestru si aerian. De asemenea, este numarul 1 mondial in transport cargo naval si logistica contractuala. DHL ofera o gama completa de solutii personalizate - de la expedieri expres de documente pana la managementul lanturilor de distributie.

    Requirements

    * Excellent communication skills
    * Very good Customer Orientation
    * Ability to work under pressure
    * Very good level of English
    * Good PC skills

    Responsibilities

    * To answer to general inquiries about company and customs services by telephone in a professional manner.

    * To establish and maintain excellent relationship with customers in order to ensure that the best quality service is offered.

    * To deal courteously with customer queries and complaints about the clearance process.

    * To provide telephone trace requests related to clearance activities from customers and other DHL stations.

    * To promote a high sales initiative related to clearance process in order to increase country business acquisition.

    * To provide accurate information regarding export and import clearance procedures.