Customer Care Agent with English

Employer: Winarrow
Domain:
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • nationwide
    Updated at: 17.04.2018
    Short company description

    We are a fast growing online marketing company, performing in one of the most dynamic domains in the world. Our team, full of young achievers, is striving to conquer the American health market. We are able to combine our skills in digital marketing with the passion for helping people live the best years of their life. Thus, our mission is to bring value to over 1 billion people, having in hand all the digital means to do so

    Requirements

    Desired skills and experience:

    • Proficient in English (spoken and written), our customers are American
    • Problem solving and quality focused
    • Good Microsoft Excel skills
    • Excellent communication skills (spoken and written)

    Responsibilities

    • Attract potential customers by answering product and service questions; suggesting information about other products and services
    • Maintain customer records by updating account information
    • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepare product or services reports by collecting and analyzing customer information.
    • Develop and implement customer satisfaction programs, loyalty and cart abandonment programs as well

    Other info

    Benefits:
    • Motivating salary and performance based bonuses
    • Working from home
    • Work schedule : 4:00 p.m. – 12:00 midnight
    • Medical insurance
    • Various team activities, monthly Team-buildings
    • Opportunity to learn and grow (really, some great people working here)