Catalog Associate - Portuguese Training provided by Amazon

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Employer: Amazon Development Center Romania
Domain:
  • Customer Support - Client Service
  • Internet - eCommerce
  • Public Relations
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Iasi
  • Updated at: 20.06.2018



    Catalog Associate - Portuguese Training provided by Amazon

    Job Description

    The Retail Business Services Team in Romania is responsible for providing support to Amazon websites. The team’s activity supports several processes such as:

    1. Contributing to ensure that the Amazon websites content is accurate and up to date.

    2. Investigating and helping resolve various problems that appear on the supply chain.

    As a Catalog Associate your tasks will include:

    - Populating and proposing content for the product catalogs on the Amazon websites;

    - Interacting and coordinating with vendors and manufacturers to help ensure a smooth data flow;

    - Participating in the identification and correction of catalog errors; investigating catalog related complaints;

    - Creating reports regarding work received and work performed;

    - Resolving problems that appear on the supply chain and help improve inventory health.

    In addition to the responsibilities mentioned above, you will be expected to take on a larger organizational role. These can include tasks such as:

    - Identifying possible improvements in the processes you work on and suggesting ways of implementation for the needed changes;

    - Handle the day-to-day volumes of the assigned tasks and ensuring that the quality standards are met;

    - Inform the manager regarding possible quality issues; analyze the situation and recommend corrective actions;

    - Flag any updates received from stakeholders on process to Lead/Manager;

    - Training and mentoring other Associates;

    - Participate in process related meetings/calls.

    Basic Qualifications

    - Bachelor’s degree in any discipline is preferred; business or technical background is considered an advantage;

    - 1 – 2 years of work experience or background in data-driven business operations processes is considered an advantage.

    Skills:

    - Strong written and oral communication skills in English;

    - Beginner level of Portuguese is preferred and willingness to participate in a language training program in order to learn this language;

    - Good working knowledge of MS Office; MS Excel proficiency is an advantage;

    - Very good knowledge and experience in internet navigation and research – finding information about large amounts of data in a timely manner.

    Ability to:

    - Multitask in a fast paced environment;

    - Operate in the system with the speed and accuracy necessary to meet departmental standards;

    - Dive deep into a problem, perform ‘Root Cause Analysis’ and identify constraints to recommend a solution

    - Maintain composure in critical situations and communicate clearly with both internal and external customers;

    Demonstrate:

    - Passion for delivering great customer experience;

    - Strong interpersonal & communication skills;

    - Excellent listening skills;

    - Excellent Data Accuracy skills;

    - Eye for Detail;

    - Commitment to meet Deadlines;

    Critical Qualities / Characteristics:

    - Practical ideas;

    - Pace of implementation & consistency in performance.

    Preferred Qualifications

    - Excellent skills in MS Office;

    - Strong experience in dealing with processes and large amount of data.