At Your Service agent (Functionar informatii clienti)

Employer: JW Marriott Grand Hotel
Domain:
  • Customer Support - Client Service
  • Tourism
  • Job type: full-time
    Job level: 0 - 1 years of experience
    Location:
  • BUCHAREST
  • Updated at: 21.04.2018
    Short company description

    It’s a powerful feeling, to belong. It’s that moment you feel truly and completely yourself. It’s working with a team you call family. At Marriott International we know that when you feel at home, you’ll make our guests feel at home. And it’s why so many of our associates come for a job, but stay for a career. If this sounds like the place for you, join us. With more than 5,700 properties in more than 110 countries, Marriott International offers more opportunities than ever before.

    Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.

    Requirements

    - Very good English skills;
    - Very good technical knowledge on FO systems;
    - Good interpersonal skills, able to connect both with guests and associates;
    - High customer focus and detail oriented.

    Responsibilities

    - To serve as main point of contact for all guest requests and needs;
    - Responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution;
    - When is in communication with the guest, the agent must be proactive in every area including offering additional services;
    - The agent must coordinate the response to the guest issue and then follow-up with the guest to ensure satisfaction with the result;

    Other info

    Marriott International is the largest global hospitality company with 30 hotel brands represented in over 6,000 properties in 122 countries and growing.

    JW Marriott is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
    Whether you are a seasoned hospitality professional or just beginning your career, Marriott has endless opportunities for you to explore. To search all jobs or learn more about Marriott careers, visit our website.

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    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.