Sr. Analyst Programmer_Support Department

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.


WNS Romania is a leading provider of end-to-end BPM solutions in Europe. We are strategic partner to our clients for delivering a full range of basic to complex business processes.
We understand European business while maintaining a global context. We have stood by this statement since our inception in 2008.

Our core capabilities are around German, Italian, Spanish, French, English languages across F&A, Procurement and Customer Service Interaction Services. We have over 11 clients and more than 450 employees across multiple industries like: Insurance, Travel & Leisure, Manufacturing, Market Intelligence, Music & Entertainment and Specialty Minerals.

We are most admired for our people, partnership approach, performance and domain expertise.

• Experience: 1-3 years’ experience
• Foreign languages: English – proficient
• Exceptional Windows 7 and Windows 10 OS and MS Office knowledge
• Experience with using and troubleshooting Outlook 2010 within a network environment (permissions, calendar sharing, delegation)
• Good Windows architecture knowledge (Including Basic User & Security Group Active Directory administration)
• Good Knowledge of Dell and HP Desktop hardware
• Good Knowledge of Mobile Communications.
• Good Antivirus usage and malware removal knowledge
• Basic Windows OS Server knowledge
• Understanding of Video Conferencing
• Understanding of VoIP setup and infrastructure
• Understanding of VPN technology (PPT, MS DUN, Cisco VPN, Juniper, etc)
• Understanding of Routing, Switching technology and topology
• Understanding of a ticketing system (IT support management system)
• Nice to have knowledge of: MS Exchange, Citrix, MS IIS, ITIL V2/3 Foundation, CCNA
• Communication skills: Be able to periodically and proficiently communicate using all type of technical communication tools available (phones, emails, messaging, etc) with all type of users and colleagues in the organization

• Use, maintain and own all aspects surrounding incident management, change management or problem management throughout using the Service Desk tool adopted in the organization
• Work closely with all backend team support teams in order to improve their investigation and resolve user’s issues
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• Install and configure operating system software, third-party system tools, database systems, applications and other software products supported by the IT Desktop team
• Perform software upgrades and new software installation both pro-actively and in response to requests from users of systems
• Assist other IT functional teams, helping them understand the local site infrastructure and user requirements.
• Help implement appropriate data access and security measures as agreed and approved within IT, including access control, audit, backup/restore and system rebuild & recovery processes, in order to safeguard data integrity and maximize availability of the local site
• Enforce incident, change management and other compliance processes
• Maintain appropriate documentation and inventory for IT environments, including an Asset Register and IT operating procedures.
• Perform any general IT support role as directed by Regional Support manager or other IT line management.
• To arrange for external technical support where problems cannot be resolved in house

What we offer:

Learning & development

Training sessions provided by Company & Client
Knowledge sharing initiatives
Coaching sessions set by the Team Leader
Attractive work environment within a dynamic team
Motivating salary package based on personal achievements
Career development within a multinational company.

Opportunity to:

Work in a young, learning-oriented, highly motivational and professional environment
Focus on implementing new ideas and performing business practices
High standards exposure to multiple domains and industries
Positive, open for improvement team and organizational climate

About us:

WNS Global Services is a recognized leader in business process outsourcing (BPO). Our proposition is simple: We deliver value to our clients by bringing operational excellence and deep industry and functional knowledge to their critical business processes.

We serve several industries, including travel, insurance, financial services, healthcare, professional services, manufacturing, distribution and retail. We also provide essential corporate functions, such as finance and accounting, human resources (payroll and benefits administration), research and analytics.

Are you looking to be part of a global team, pro-actively working with customers, do you appreciate teamwork with people from different cultures, are you dedicated to operational excellence?

Then please come and join our team!