Customer Support with English

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Employer: EveryMatrix
Domain:
  • Others
  • Customer Support - Client Service
  • Administrative Assistance
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • BUCHAREST
  • Updated at: 17.11.2018
    Short company description

    EveryMatrix is a leading IT software supplier for the iGaming industry, with products like a fully managed, multi award-winning sportsbook, dozens of casino and live casino providers integrated into one lobby & wallet, a vendor neutral gaming management platform with payment processing and much more.

    Requirements

    Good written English skills (mandatory);
    Clear and positive communication skills;
    Active listener;
    Internet browsing is no mystery to you and know all the shortcuts;
    The technical aspects of an activity are fun for you;
    Previous experience in gambling industry is a plus;
    Ability to follow documented procedures, logical thinking;
    Willingness to continuously learn and improve;
    Highly organized, focus capacity;
    Team spirit;
    Time management skills;
    Ability to communicate technical problems concisely and professionally.

    Responsibilities

    The customer support will be responsible for helping our clients via e-mail and live chat, also for checking data in back-end in order to prevent/solve problems.

    Other info

    Perks & Benefits:

    The work schedule is from 09:00 to 17:00 or 17:00 to 01:00, 01:00 – 09:00; 5 days/week in a rotation system that will cover 2 weekends/month. More details about the working schedule will be provided over the interview;
    Paid taxi for those working until 01:00;
    We offer internal and external training;
    We provide a daily catered lunch (classic & raw-vegan);
    We offer private healthcare;
    We hold team building activities and office parties throughout the year;
    An ever-growing, library (online & offline);
    A fun entertainment corner;
    And our very own gym.