Team Lead of a pilot project of 15 weeks
Acest job nu mai este activ!Vezi toate job-urile Wipro Digital Operations and Platforms active.Vezi toate job-urile Team Lead of a pilot project of 15 weeks active pe Hipo.roVezi toate job-urile in Customer support - Client service active pe Hipo.ro |
Angajator: | Wipro Digital Operations and Platforms |
Domeniu: |
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Tip job: | full-time |
Nivel job: | 1 - 5 ani experienta |
Orase: |
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Actualizat la: | 12.05.2018 |
Remote work: | On-site |
Everyday at Wipro Digital Operations and Platforms is challenging and thought-provoking. What is tested is your drive, enthusiasm and initiative. New ideas are appreciated and innovation is encouraged - if you have a suggestion and a plan to take it forward - you will get all the necessary support to transform it into action.
By applying to this job advertisement, you give us your consent to process your personal details for the purpose of recruitment.
Min. requirements:
●University graduate or above
• Written and spoken fluency in business English and at least medium knowledge of Spanish, Portuguese, Turkish, Italian, French, German
●Up to 3-4 years prior experience in Business Process Outsourcing environment or comparable service/process management environment and 1+ years as supervisor
● Strong analytical ability to understand key business levers and allocate resources to meet and exceed SLAs
● Excellent organizational skills and detail oriented
approach to problem solving
● Comfort communicating with all levels of management
● High level of integrity as demonstrated personally and professionally
● Proven ability to establish and develop effective teams, manage their performance
● Proven ability to identify training needs and support development of programs
● Able to adapt quickly to changes in workflow
As a Team Leader, you will provide supervision for a team of Content Review Agents and the role has the following responsibilities:
• Maintaining the communication in an efficient manner with all levels of management
• Establishing and developing effective teams as well as managing the employees’ performance
• Identifying training needs and supporting development of programs
Understanding the key business levers and allocating the resources in order to meet the customer SLAs
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