IT Customer support with German & English

Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Hardware
  • IT Software
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • nationwide
    Updated at: 25.04.2018
    Short company description

    Requirements

    Previous customer experience. Fluent in German, upper intermediate level of English. IT understanding may be an advantage.

    Responsibilities

    Responsibilities:
    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:
    Financial package: salary, meal tickets
    Regina Maria medical insurance
    3 to 8 weeks of training at the beginning of the contract, language classes
    Central building office
    #AJobThatMakesSense
    #WeMakeITeasy