IT Customer support with German & English

This job is no longer active!

View all jobs HELPLINE active


View all jobs IT Customer support with German & English active on Hipo.ro

View all jobs Customer Support - Client Service active on Hipo.ro

View all jobs IT Software active on Hipo.ro

View all jobs Telecommunication active on Hipo.ro


Employer: HELPLINE
Domain:
  • Customer Support - Client Service
  • IT Software
  • Telecommunication
  • Job type: full-time
    Job level: Student/Graduate
    Location:
  • Timisoara
  • nationwide
    Updated at: 27.09.2018
    Short company description

    HELPLINE is, on the Information technology consulting market, the European leader of user Experience. We put the Service Desk and innovation at the service of IT management teams in their digital transformation. HELPLINE operates in France and internationally having 8 sites in Europe. With 200 customers, including 50% of the 40 most significant French companies (CAC40), HELPLINE has been growing steadily and consistently for more than 20 years. The company made € 135 million turnover in 2016.

    Diversity is part of the company's DNA and developing the skills of our 2,500 employees is the main aim of HELPLINE’s management; Join us and grow with HELPLINE!

    All HELPLINE news on www.helpline.fr and social media.

    Requirements

    Previous customer experience. Fluent in German, upper intermediate level of English. IT understanding may be an advantage.

    Responsibilities

    Responsibilities:
    - Provide first line IT technical support (windows, office) with accurate and creative solutions to customer problems
    - Research, resolve, and respond to general issues (office, windows, outlook, internet...) received via telephone calls and e-mails from different kinds of customers
    - Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction
    - Demonstrate excellent customer service at all times

    Other info

    What we offer:

    Permanent contract
    Central building offices with excellent view on the city, top facilities and equipment
    Competitive salary
    Performance bonus
    Meal tickets and gift vouchers
    Night shift bonus
    Taxi ticket for night shift
    Training opportunities
    Regina Maria  medical package
    Copayment 7Card
    Extra vacation days
    Massage at the office day
    Fruits on the house
    Relocation package

    #AJobThatMakesSense
    #WeMakeITeasy