SAP Technology Consultant, 2nd level support, Managed Cloud Delivery team

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

PURPOSE AND OBJECTIVES
Managed Cloud Delivery runs the SAP Cloud powered by HANA and is responsible for services and support for operations of customer business systems and applications embedded in an international delivery approach.

Beside day to day administration we are part of strategic projects for new technologies as reference for SAP customers.

The Managed Cloud Delivery Team is currently located in Germany, India Mexico and Hungary and is now expanding its operations and support team to Romania.

For our new MCD location in Bucharest we are looking to build a new team of SAP Technology Consultants to support the SAP Cloud powered by HANA for customers across EMEA.

EXPECTATIONS AND TASKS
As an SAP Technology Consultant you will:

• Deliver in shifts which may include weekends or public holidays as required by the project
• Be responsible for Service and support of SAP Cloud powered by HANA Customer Landscapes
• Operate SAP technology based system landscapes to achieve ambitious SLA requirements
• Work in alignment with the company procedures to ensure an efficient and quality service
• Be responsible for proper documentation, definition of technical operational concepts and guidelines for the implemented SAP landscapes
• Create and implement change request documentation

EDUCATION AND KNOWLEDGE/ SKILLS AND COMPETENCIES

• Graduate or Master Degree in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Certification in SAP Basis at professional level is preferred (if not, should be able to complete the certification)
• Knowledge of enterprise-level applications and understanding of Global Delivery model

Technical Skills

• Previous relevant experience in Linux Administration, Support, Database administration or BASIS roles
• SAP Basis – Strong Knowledge and Hands on experience of Technical Planning , Installations, Upgrades, Maintenance etc.,
• Technically fluent in Database (Oracle/DB2/SQL Server/MaxDB ) administration, Operating Systems (Unix/Windows/Linux), hardware technologies (IBM, HP, Intel)
• Knowledge of SAP Technologies; e.g. SAP Netweaver or HANA based systems, Solution Manager; BusinessObjects, BusinessObjects Data Services

Personal Skills

• Experience in communication with customers and managing expectations
• Strong customer focus and service minded
• Strong communication and networking skills
• Good analytical and solution oriented thinking
• Good team player and ability to work effectively in international and virtual teams
• Continually develop SAP solution core skills and business knowledge based on accumulated experience;
• Able to provide knowledge transfer from certain technology areas
• Proactive in learning and highly self-motivated
• Proficiency in written and spoken English
• German is an advantage