Russian HelpDesk Support Role in Timisoara! Apply now! R
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DK Global Recruitment is a multilingual recruitment agency, based in Dublin, Ireland. We specialize in finding European language-speaking jobs for job seekers in many European countries. With years of experience in the multilingual BPO sector, we have developed advanced skills that we use to help Companies relocate candidates globally, and assist candidates to relocate smoothly and find their desired employment.Requirements
• University degree
• Proficiency in Russian & English
• Attention to details
• Ability to solve urgent matters and work under pressure
• Previous experience in a call centre / transaction or customer service process
• Customer Support for the applications used within the Procure to Pay department (SAP, Providers portal, Provider data basis etc)
• Ensures that the problems are accurately registered in the ticket application when received via e-mail, phone or chat.
• Solves effectively level 1 tickets and escalates the level 2 tickets to the corresponding expert team; ensures that the phone line is open at the beginning of the work program.
• Creates tickets to the IT support team
• Offers support to other team members and to other teams and to various beneficiaries from the customer
• Christmas Bonus
• Medical Life Services
• Life insurance
• My FlexBen Program- A flexible program based on wich employee will have the opportunity to monthly customize the package by accessing a large variety of benefits available to be ordered via an online platform
• Private Pension Plan
• Learning and development opportunities (including foreign languages trainings)
• Meal Vouchers & Gift Vouchers
• Tourism Vouchers& Tourism Offers in Romania
• Smart experience(Skydiving, Archery, Horse Riding, Laser-tag, Escape Room)
• Transportation(Bus/ Subway Subscriptions, Gas station Cards)
• Special offers Vouchers & Products( Children& parents, Sport & Wellness, Telecom&IT, Fashion, Hobby, Etc)
Why use Recruitment Agency
• You are given extra support in preparing for interviews
• You have a contact person who gives you all the details of the job
• You can ask for your application feedback anytime via email or phone
• You don’t have to face the situation where company do not reply to you for days.
• All our services to job seekers are free of charge. We also offer bonus scheme to candidates.