HR Customer Interaction Services Team Leader

Employer: DEUTSCHE TELEKOM SERVICES EUROPE - ROMANIA
Domain:
  • Human Resources - Psychology
  • Telecommunication
  • Job type: full-time
    Job level: 1 - 5 years of experience
    Location:
  • Timisoara
  • Updated at: 18.02.2018

    Candidatul ideal

    -Language skills: German (C1), English knowledge
    -Minimum a bachelor’s degree
    -Management Experience (directly or in projects)
    -You are used to working independently
    -You posses a good ability to work as part of a team, engagement and personal initiative
    -Even in difficult situations you maintain an overview and you can handle severe work load
    -Customer service focus and strong interpersonal skills required
    -Reliability
    -Strong analytical and problem solving skills
    -Strong verbal/written skills and attention to detail
    -Ability to consistently deliver high quality customer service in a professional manner
    -Taking initiative in a proactive manner to improve own and team work practices

    Descrierea jobului

    -Leading a team of approximately 15 employees
    -Professional and disciplinary management of the assigned employees incl. all common employee tools
    -Close cooperation with managers of other HIS teams as well as with departments of the back office and production support
    -Ensure service levels of own team
    -Taking over escalation talks
    -Preparation of reports and key figures
    -Intraday steering and prioritization of orders to be done
    -Operational support – project work
    -Team coaching, motivating, mentoring
    -Coordinates and distributes the work of the team and defines team priorities
    -Ensures resource planning (back up, holidays)
    -Supports team in identification of unusual events or consistent problem areas and in issue resolution
    -Promotes team work focusing on customer service