HR Customer Interaction Services Team Leader
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Employer: | DEUTSCHE TELEKOM SERVICES EUROPE - ROMANIA |
Domain: |
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Job type: | full-time |
Job level: | 1 - 5 years of experience |
Location: |
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Updated at: | 15.05.2018 |
Remote work: | On-site |
Candidatul ideal
-Language skills: German (C1), English knowledge
-Minimum a bachelor’s degree
-Management Experience (directly or in projects)
-You are used to working independently
-You posses a good ability to work as part of a team, engagement and personal initiative
-Even in difficult situations you maintain an overview and you can handle severe work load
-Customer service focus and strong interpersonal skills required
-Reliability
-Strong analytical and problem solving skills
-Strong verbal/written skills and attention to detail
-Ability to consistently deliver high quality customer service in a professional manner
-Taking initiative in a proactive manner to improve own and team work practices
Descrierea jobului
-Leading a team of approximately 15 employees
-Professional and disciplinary management of the assigned employees incl. all common employee tools
-Close cooperation with managers of other HIS teams as well as with departments of the back office and production support
-Ensure service levels of own team
-Taking over escalation talks
-Preparation of reports and key figures
-Intraday steering and prioritization of orders to be done
-Operational support – project work
-Team coaching, motivating, mentoring
-Coordinates and distributes the work of the team and defines team priorities
-Ensures resource planning (back up, holidays)
-Supports team in identification of unusual events or consistent problem areas and in issue resolution
-Promotes team work focusing on customer service
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