Exams and Customer Services Assistant

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Employer: British Council Romania
  • Customer Support - Client Service
  • Job type: full-time
    Job level: 1 - 5 years of experience
  • Iasi
  • Updated at: 27.02.2018
    Short company description

    Careers with British Council Romania
    Be part of a dynamic, international organisation dedicated to making a positive impact on people’s lives.

    The British Council is a unique organisation to work for. We have a commitment to integrity, creativity, mutuality, valuing people and professionalism. We encourage our staff to pursue personal and professional development via training, on-the-job-coaching and individual study.

    The British Council believes that all children have potential and that every child matters – everywhere in the world. The British Council affirms the position that all children have the right to be protected from all forms of abuse as set out in article 19, UNCRC 1989


    •Eager to learn and develop professionally
    •Customer Service orientation
    •Flexibility and ability to multi-task
    •Team working
    •Strong interpersonal skills
    •Fluent English and Romanian
    •Uses IT with confidence
    •Administrative and organizational skills
    •Basic financial skills


    · Delivering frontline, phone & e-mail customer services to internal and external customers (answering enquiries, registrations for Exams, Teaching Centre, library, seminars)

    · Communication with customers and stakeholders

    · Exams and Teaching Centre assistance including finance related activities

    · Participation in education fairs and conferences

    · Receiving and handling British Council revenue in cash or by card

    · Ensure all duties are delivered in line with the British Council’s policies.

    · Contributing to the implementation of the Library strategy and administering its collections

    Other info

    We are looking for a dynamic, communicative and highly motivated person to join our team as Exams and Customer Services Assistant.


    Location - Iasi

    Salary - 3776 RON gross/month

    Duration - 2 years (with possibility of extension and a one-month-probation period)

    Closing date - Sunday, 25 February 2018

    Other benefits:

    •Private medical insurance

    •Professional development opportunities

    •Positive and enthusiastic team

    •Multicultural working environment

    Other info:.

    •Do not apply directly with your CV/cover letter. Applications that do not follow the correct procedure will not be taken into account.

    •Deadline for applications: Sunday, 25 February (23:59 GMT UK time). We will not be considering applications received after this date.

    •Please check our website for full details on how to apply.

    Start date: as soon as possible

    Good luck !